Help Center

To enroll, simply click the "Enroll Now" button on the course page and complete the checkout process. You can pay using credit/debit cards, UPI, or other supported payment methods.

Yes, all our courses are mobile-friendly and can be accessed via your smartphone or tablet. The platform is fully responsive and optimized for mobile viewing.

You can reset your password by clicking "Forgot Password?" on the login page and following the instructions sent to your registered email or mobile number.

Refunds are available within 30 days of purchase if less than 10% of the course content has been viewed. Contact our support team for refund requests.

Your dashboard shows progress bars for each enrolled course, updating automatically as you complete lessons. You can also view detailed progress in the "My Courses" section.

Yes! You can filter by "Free" in the Courses section to explore our complimentary learning materials. We also offer free previews for most paid courses.

Currently, course videos are view-only and not downloadable to ensure content protection. However, you can access them anytime online with your account.

We accept major debit/credit cards, UPI, net banking, and other secure payment methods for checkout. All transactions are processed securely via Razorpay and PayU.

Most courses offer lifetime access unless otherwise specified on the course details page. Once enrolled, you can access the course content indefinitely.

Yes, go to your profile settings and update your email. You'll need to verify the new address through an OTP sent to your new email.

Instructors can email us directly at support@examarena.online for course management, payout issues, or any instructor-related queries.

Yes! Each course includes a discussion area where students can ask questions, share insights, and collaborate with fellow learners and instructors.

Our NISM courses include comprehensive study materials, practice quizzes, and mock exams designed to help you pass your certification exam. Follow the course curriculum and practice regularly.

You can send messages through the course Q&A section or use the instructor contact link on their profile page (if enabled by the instructor).

Practice mode allows you to see correct answers immediately and learn as you go. Exam mode simulates the actual exam experience with a timer and no answer visibility until submission.

After completing a quiz, you can view your results immediately. Detailed results including correct/incorrect answers and explanations are available in your quiz history.

We offer Monthly, Quarterly, and Annual subscription plans, each giving you access to all mock tests, the AI Doubt Solver, the AI Exam Planner, and detailed performance analysis. The Annual plan offers the best value. New users (who haven’t used it before) can also try a 1-Day Trial for a small one-time fee before committing to a full plan.

Yes. Monthly, Quarterly, and Annual plans all auto-renew automatically at the end of each billing cycle until you cancel. The 1-Day Trial also auto-renews into a recurring plan after the trial period ends, so you continue to have uninterrupted access unless you cancel from your profile.

Subscriptions cannot be cancelled outright once activated, and amounts already paid for an active billing period are not refundable. You can, however, turn off auto-renewal anytime from your Profile page — you’ll keep access for the rest of your current billing period, and it simply won’t renew afterward. No approval is needed for this.

No, subscription plans are non-refundable once activated, including one-time and recurring charges. If you no longer want to continue, disable auto-renewal from your Profile page so you aren’t billed again after your current period ends.

The 1-Day Trial gives you full access to all mock tests and AI tools for one day at a heavily discounted price. It is a one-time offer available only once per user, and it auto-renews into a regular subscription after the trial ends unless you turn off auto-renewal beforehand.

Subscriptions are processed securely through Razorpay (cards, UPI, net banking, and recurring mandates) on the web and app. Trial orders are processed through PayU using a secure checkout redirect.

Yes. Before completing a subscription, we may ask you to verify your email address and/or mobile number via a one-time OTP. This is a quick, one-time step and only applies to details not already verified on your account.

Every paid plan unlocks access to all mock tests, the AI Doubt Solver, the AI Exam Planner, and detailed performance analysis across the platform, on both web and the Android app.

Yes. If you’re using the Exam Arena Android app, subscriptions and trials are handled directly within the app using a secure in-app payment flow. If you don’t have the app yet, you can download it from the Play Store.

Individually purchased courses and test series may be eligible for a refund if requested within 24 hours of enrollment and if the content hasn’t been substantially accessed. Subscription plans, on the other hand, are non-refundable once activated — you can only turn off auto-renewal to avoid future charges. See our Refund Policy and Cancellation Policy pages for full details.